GOT A QUESTION?

FOR HOW LONG CAN I STORE MY COOKIES?


Your cookies will be fresh for up to 1 week in an airtight container and up to 3 months when frozen.




HOW SHOULD I REHEAT MY COOKIES?


From frozen: Preheat your oven and lined baking tray to 180C. Place cookies into the oven for 5 minutes. Reheat and enjoy! Fresh cookies: For instagram ready, melted chocolate goodness, preheat oven and lined baking tray to 180C and place cookies into the oven for 2 to 3 minutes until heated through.




CAN I HEAT MY COOKIES IN THE MICROWAVE?


We don't recommend microwaving our cookies. This will lead to a dry and hard cookie. This is just NOT Hou Hou Mei at all.




CAN I EAT THESE COOKIES IF I HAVE A FOOD ALLERGY?


Allergen information is included in every product description. While we take great care to prevent any cross-contamination in our kitchen, we do work in a facility that uses dairy, egg, peanuts, tree nuts, soy and wheat.




DO YOU DELIVER?


Yes we deliver, please check out our delivery information page to find out more.




WHAT IF I AM GLUTEN INTOLERANT OR VEGAN?


We do offer gluten-free and vegan friendly cookie options. Please contact us directly to find out more.




HOW DO I PLACE AN ORDER?


Go to our shop page, fill your cart and follow the simple checkout steps. We'll take care of the rest. If you would like to place a custom order, please contact us directly.




DO YOU CATER FOR EVENTS?


Absolutely, we cater for corporate events, birthdays, and much more. To find out more about custom catering options visit our contact us page and let us know exactly what you need. We also love collaborating with other local businesses here in Hong Kong, so please get in touch if you're interested in working with us.




CAN I RETURN MY ORDER FOR A REFUND?


Unfortunately not. All sales are final. All of our delicious products are lovingly handmade so there may be some minor differences to the images seen online. Please rest assured that we use only the highest quality ingredients, so that you can order with confidence, knowing your satisfaction is guaranteed. Please refer to our returns policy for more information.





If you don't find what you're looking for below, please feel free to contact us directly.